Privacy Policy

Data protection declaration Vreteno UG (haftungsbeschränkt)


As of April 28, 2019

We look forward to your visit to our website: and your interest in our company and our offers. Despite careful checking of the content, we accept no liability for external links to third-party content, since we have not prompted the transmission of this information, we have not selected or changed the addressee of the transmitted information and the transmitted information itself.

The protection of your personal data during the collection, processing and use during your visit to our website is important to us and takes place within the framework of the legal regulations, which you can find out about at, for example.

Our data protection declaration informs you about your rights.


With the following data protection declaration we inform you about the type, scope and purpose of the processing of personal data (hereinafter referred to as "data") within our online offer and the websites, functions and content connected to it (hereinafter collectively referred to as "online offer"). With regard to the terms used, such as "personal data" or their "processing", we refer to the definitions in Art. 4 of the General Data Protection Regulation (GDPR).


The person responsible within the meaning of the GDPR is:

Vreteno UG (haftungsbeschränkt)

Wagemannstraße 37

65183 Wiesbaden, Germany


Commercial register number: HRB 97514


1. Collection and storage of personal data and the type and purpose of their use


What data do we collect?

We process personal data in various ways. This happens, for example, when you place an order in the shop, contact us by email or contact form or have a customer account with us.

Depending on the specific actions, this transmitted data includes the following categories:

Inventory data (e.g. name, address)
Contact details (e.g. email, telephone numbers)
Content data (e.g. text input, photographs, videos)
Contract data (e.g. subject of contract, order history)
Payment data (e.g. bank details, payment history)
Usage data (e.g. visited websites, interest in content, access times, customer account)
Meta / communication data (e.g. device information, IP addresses)
Who do we collect data from?

Through business operations, we act with different people concerned. These include:

Suppliers / business partners
Website visitors / Registered website users with customer accounts
In the following, we refer to the data subjects collectively as "users".

For what purpose do we use data?

When visiting the website, our legitimate interest is based on Art. 6 para. 1 sentence 1 lit. f GDPR for the collection of data for the following purposes: ensuring a smooth connection and comfortable use of the website, evaluation of system security and stability as well as for other administrative purposes.

Under no circumstances do we use the data collected for the purpose of drawing conclusions about you personally.

In order to provide, perform and improve our services, it is necessary to collect data in compliance with the relevant data protection regulations.

These reasons include:

Providing the online offer, its content and functions
Provision of contractual services, services and customer care
Answering contact inquiries and communicating with users
Marketing, advertising and market research
Safety measures

2. Changes and updates to the data protection declaration


We ask you to inform yourself regularly about the content of our data protection declaration. Due to the further development of our website and offers about it or due to changed legal or official requirements, it may become necessary to change this data protection declaration. The current version of the data protection declaration is always available on our website ( and can be called up and printed out by you at any time. We will adapt the data protection declaration as soon as the changes in the data processing carried out by us make this necessary. We will inform you as soon as an act of cooperation on your part (e.g. consent) or other individual notification becomes necessary as a result of the changes.


3. Data security


We take all necessary technical and organizational security measures to store your personal data in such a way that they are neither accessible to third parties nor to the public. If you want to contact us by e-mail, we would like to point out that the confidentiality of the transmitted information cannot be fully guaranteed with this communication channel.

We therefore recommend that you send us confidential information only by post.


4. Cooperation with third parties and disclosure of personal data


We only pass your data on to third parties if:

You have given express consent to this (Art. 6 Para. 1 S. 1 lit. a GDPR),
this is necessary for the execution of contractual relationships with you (Art. 6 Para. 1 b GDPR),
there is a legal obligation to pass it on (Article 6 (1) (c) GDPR),
the disclosure is necessary to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data (Art. 6 Para. 1 S. 1 lit. GDPR).
In these cases, however, the amount of data transmitted is limited to the minimum necessary.

Our data protection regulations are in accordance with the applicable data protection regulations and the processing of personal data by the contractor takes place exclusively in a member state of the European Union or in another contracting state of the Agreement on the European Economic Area. A transfer to third countries is not intended.

In exceptional cases, if we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this is done as part of the use of third-party services or disclosure or transmission of data to third parties, this will be done only if it happens to fulfill our (pre) contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permits, data processing in a third country may only take place if the special requirements of Art. 44 ff. GDPR are met. This means that the processing takes place, for example, on the basis of special guarantees, such as the officially recognized determination of a data protection level corresponding to the EU (e.g.


5. Rights of data subjects


On request, we will be happy to inform you whether and which personal data about you are stored (Art. 15 GDPR), in particular regarding the processing purposes, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to correction, deletion, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data, unless it was collected by us, and the existence of automated decision-making, including profiling.

You also have the right to have any incorrectly collected personal data corrected or to have incompletely collected data completed (Art. 16 GDPR).

You also have the right to request that we restrict the processing of your data, provided that the legal requirements for this are met (Art. 18 GDPR).

You have the right to receive the personal data concerning you in a structured, common and machine-readable format or to request the transfer to another person responsible (Art. 20 GDPR).

In addition, you have the so-called “right to be forgotten”, ie you can request that we delete your personal data, provided that the legal requirements are met (Art. 17 GDPR).

Irrespective of this, we will automatically delete your personal data if the purpose of the data collection no longer applies or the data processing has taken place illegally.

According to Art. 7 Para. 3 GDPR, you have the right to withdraw your consent given to us at any time. As a result, we are no longer allowed to continue processing the data based on this consent in the future.

You also have the right to object to the processing of your personal data at any time, provided that a right to object is provided for by law. In the event of an effective cancellation, your personal data will also be automatically deleted by us (Art. 21 GDPR).

If you would like to exercise your right of withdrawal or objection, please send an email to:

In the event of violations of data protection regulations, you have Art. 77 GDPR the possibility to lodge a complaint with a supervisory authority.


6. Cookies


We use cookies on our website. These are small text files that your browser automatically creates and that are saved on your device when you visit our website. Information is stored in the cookie, which results in connection with the specific device used. However, this does not mean that we immediately become aware of your identity

They serve to make our offer more user-friendly (e.g. for the presentation of our website), more effective and safer. Cookies are stored in the user's browser to ensure the basic functions of the shop. The cookies enable, for example, the contents of the shopping cart, the login status and also CSRF protection (Cross Site Request Forgery). Furthermore, cookies enable our systems to recognize your browser and offer you services. Cookies do not contain personal data.

For example, we use so-called session cookies to recognize that you have already visited individual subpages of our website. If you have registered, your password will be saved for the duration of your visit to our website and switching subpages, so that you do not have to enter it again every time. A randomly generated unique identification number, a so-called session ID, is stored in a session cookie. Session cookies are automatically deleted when you have finished using our online offer and log out, for example, or after leaving our website.

We use temporary cookies to optimize user-friendliness, which are stored on your device for a specific period of time. If you visit our site again to use our services, it is automatically recognized that you have already been with us and which entries and settings you have made so that you do not have to enter them again.

On the other hand, we use cookies to statistically record and evaluate the use of our website and to optimize our offer for you. These cookies enable us to automatically recognize when you visit our website again that you have already been with us. These cookies are automatically deleted after a defined time. The data processed by cookies are for the purposes mentioned to protect our legitimate interests and those of third parties in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR required. Most browsers accept cookies automatically. If you do not want us to recognize information about your computer, please set your internet browser so that it deletes cookies from your computer hard drive, blocks all cookies or warns you before a cookie is saved. You can find out how to delete or block cookies in the help and support area of ​​your internet browser. There you will find instructions on how to find the file or directory in which cookies are stored.

Please note in any case that the complete deactivation of cookies can mean that you cannot use all functions of our website and this online offer.

Java applets and Java Script are used to provide our website. If you do not want to make these auxiliary programs or active content usable for security reasons, you should deactivate the corresponding setting in your browser.

You can use cookies that are used for range measurement and advertising purposes on the deactivation page of the network advertising initiative ( and also on the US website ( ) or the European website (


7. Duration of data storage and deletion of data


The data collected will be stored by us for as long as is necessary for the execution of the contracts entered into with us or as long as you have not exercised your right to deletion or your right to transfer data to another company

The data processed by us is deleted in accordance with Art. 17 and 18 GDPR or its processing is restricted. Unless expressly stated in this data protection declaration, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and there are no statutory retention requirements to prevent deletion. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to data that must be kept for commercial or tax law reasons.

According to legal requirements, storage is carried out in particular for 6 years in accordance with Section 257 (1) HGB (trading books, inventories, opening balance sheets, annual accounts, trading letters, accounting documents, etc.) and for 10 years in accordance with Section 147 (1) AO (books, records, management reports , Booking vouchers, commercial and business letters, documents relevant for taxation, etc.).

8. Provision of contractual services


When entering into a contractual relationship on our website, we ask you to provide the following personal data:

- Data that you personally identify, such as name, address and email address

- Data that identify your company, such as company name, address, communication data (email address, telephone, fax number), VAT ID or tax number, if applicable)

- Information about your form of payment

- Other personal data that we are legally obliged or entitled to collect and process and that we need for your authentication, identification or for checking the data we collect.

The data mentioned are processed to process the contractual relationship and the services.

The entries marked as mandatory in online forms are required for the conclusion of the contract.

The data is processed on the basis of Art. 6 Para. 1 lit. b GDPR. The storage period is limited to the purpose of the contract and, if available, statutory and contractual retention requirements.

Users can optionally create a customer account, in particular by viewing their orders. As part of the registration, the required mandatory information is communicated to the users. The customer accounts are not public and cannot be indexed by search engines.

If users have terminated their customer account, their data in relation to the customer account will be deleted, subject to their retention for commercial or tax law reasons in accordance with Art. 6 Para. 1 lit. c GDPR necessary. It is the responsibility of the users to back up their data before termination of the contract if the contract is terminated. We are entitled to irretrievably delete all user data stored during the contract period.

9. Order process - the delivery

The delivery of ordered goods for users takes place exclusively via DHL. For this reason, your shipping-related data (address) will be processed according to the legal permission of. Art. 6 para. 1 sentence 1 lit. b GDPR transferred to DHL and processed.

In the case of dealer orders that are delivered by forwarding agents, in addition to the address, the telephone number must also be passed on to fulfill the contract in accordance with Art. 6 Para. 1 S.1 lit. b GDPR necessary.

10. Contacting us - using our contact form or email

If you have any questions, we offer you the opportunity to contact us using the form provided on the website. At least the following information is required: email, name, so that we know who the request comes from and to be able to answer it. Further information can be provided voluntarily.

Data processing for the purpose of contacting us is carried out in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR based on your voluntarily given consent.

We delete your inquiries and the associated data if they are no longer required. In the event that the data are subject to statutory archiving obligations, they will be deleted after their expiry (end of commercial law (6 years) and tax law (10 years) retention obligation).

11. Collection of access data and log files

When visiting the website

Each time a user (or other visitor) accesses our website, information is automatically sent to the server of our website by the internet browser used on your end device (computer, laptop, tablet, smartphone, etc.). This information is temporarily stored in a so-called log file on the server systems.

The following data is recorded without your intervention and stored until it is automatically deleted:

Internet protocol address (IP address) of the requesting computer, as well as device ID or individual device ID and device type,
Name of the file accessed and amount of data transferred, as well as the date and time of access / access to the website,
Notification of successful access,
requesting domain,
Description of the type of internet browser and versions used, the operating system of your end device and the name of your internet service provider,
Your browser history data as well as your standard weblog information.
the website from which an accessing system reaches our website (so-called referrer) and the sub-websites which are accessed via an accessing system on our website
Our legitimate interest acc. Art. 6 para. 1 sentence 1 lit. f GDPR for the collection of data is based on the following purposes: to deliver the content of the website correctly, to guarantee a smooth connection establishment, permanent functionality and comfortable use of the website, evaluation of system security and stability, to avert danger in the event of attacks on the information technology Systems, as well as for other administrative purposes. Under no circumstances do we use the data collected for the purpose of drawing conclusions about you personally

A distinction must be made between:

IP addresses of accesses are logged in these log files. These IP addresses can also come from third parties (i.e. not providers and customers). This necessary data will be deleted after 31 days at the latest.

Authentication log files:
As part of the contractual relationship between provider and customer, specific authentication log files are also written. These log files only affect access by the provider or customer and document the use and access of the systems. This necessary data will be deleted after 90 days at the latest.

When registering for our newsletter

If you are in accordance with Art. 6 Par. a DSGVO have expressly consented, we use your email address to send you our newsletter on a regular basis.
You can unsubscribe at any time, for example via a link at the end of a newsletter. Alternatively, you can send your unsubscribe request at any time by email (to - ideally with the subject: "Unsubscribe newsletter").

If the newsletter is canceled, your personal data will be deleted.

You will not receive any email advertising from Vreteno UG (haftungsbeschränkt) without registering for the newsletter. Even if we have received your email address in connection with the sale of a product or service.

Content of the newsletter: We only send newsletters with the consent of the recipient or with a legal permission. Our newsletters contain information about our products, offers, promotions and our company.


12. Integration of services and content from third parties


We use content or service offers from third-party providers within our online offer based on our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. Integrate services such as videos or fonts (hereinafter referred to as “content”). This always presupposes that the third-party providers of this content perceive the IP address of the user, since without the IP address they could not send the content to their browser. The IP address is therefore required to display this content. We strive to only use content whose respective providers only use the IP address to deliver the content. Third-party providers can also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information can also be stored in cookies on the user's device and contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information on the use of our online offer, as well as being linked to such information from other sources. how visitor traffic on the pages of this website are evaluated. The pseudonymous information can also be stored in cookies on the user's device and contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information on the use of our online offer, as well as being linked to such information from other sources. how visitor traffic on the pages of this website are evaluated. The pseudonymous information can also be stored in cookies on the user's device and contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information on the use of our online offer, as well as being linked to such information from other sources.

The following illustration provides an overview of third-party providers and their content, along with links to their data protection declarations, which contain further information on the processing of data and, in some cases already mentioned here, options for objection:

Use of payment service providers

If our users use third-party payment services (e.g. PayPal, Sofortüberweisung), the terms and conditions and the data protection notices of the respective third-party providers apply, which can be called up within the respective websites or transaction applications.

We also work with payment service providers to pay for contracts that are subject to a fee. We will pass on your payment data to the commissioned payment service provider as part of the payment processing - earmarked for the payment - if this is necessary for the payment processing. The legal basis for the transfer of the data is Art. 6 Para. 1 lit. b GDPR

Online presence in social media

We maintain online presences within social networks and platforms in order to communicate with the customers / users and prospects active there and to be able to inform them about our services. When calling up the respective networks and platforms, the terms and conditions and the data processing guidelines of their respective operators apply.

Unless otherwise stated in our privacy policy, users' data will be processed provided they communicate with us within social networks and platforms, e.g. write articles on our online presence or send us messages.


Plugins from the social network Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA) are integrated on our website. You can recognize the Instagram plugin by the “Instagram button” on our website. If you click the Instagram button while you are logged in to the Instagram account, you can link the content of our websites to your Instagram profile. This allows Instagram to associate your visit to our website with your user account.

We would like to point out that, as the provider of our website, we have no knowledge of the content of the transmitted data or its use by Instagram. Further information on Instagram's data protection declaration can be found at


Our website uses social plugins (“plugins”) from the social network, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA (“Facebook”). When you open our website with the plugin, it creates a direct connection to the Facebook servers via your browser. This transmits the information to Facebook that you have accessed the page.

If you are logged in with your Facebook account, clicking on the plug-in can directly associate your visit to our website with your profile. Even if you do not have a profile, it cannot be excluded that your IP address will be saved by Facebook.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights and setting options for protecting your privacy, can be found in Facebook's data protection information (

If you are a member of Facebook and do not want Facebook to collect data about you via our online offer and link it to your member data stored on Facebook, you must log out of Facebook before visiting our website and delete the corresponding Facebook cookies. It is also possible to block Facebook social plugins with add-ons for the browser, for example with the “Facebook Blocker”.


Plugins from the social network of Pinterest (Pinterest Inc., 808 Brannan Street San Francisco, CA 94103-490, USA) are integrated on our website. When you click the "Pin it" button, a connection to the Pinterest servers is created. The plugin transmits log data to the Pinterest server in the USA. This log data may contain your IP address, the address of the websites visited, which also contain Pinterest functions, type and settings of the browser, date and time of the request, your use of Pinterest and cookies.

If you are logged in with your Pinterest account, clicking on the "Pin it" button can directly associate your visit to our website with your profile. Even if you do not have a profile, it cannot be excluded that your IP address will be saved by Pinterest. This enables Pinterest to associate your visit to these pages with your user account. To prevent Pinterest from collecting the data when you visit our website, you must log out of your Pinterest account before clicking the "Pin it" button.

For more information, including the setting options for protecting your privacy, please refer to Pinterest's privacy policy: